Customer Service FAQ
Customer privacy
Is customer personal information secure?
We prioritize customer privacy and security. Your personal information is protected and will not be disclosed to third parties.
Shopping
What Shipping Methods Are Available?
We primarily use EMS postal parcels. If EMS is unavailable in your area, we’ll use UPS or FedEx as alternatives.
Do you offer international shipping?
Yes, our courier services reach most countries worldwide.
How long does delivery take?
We process orders within 24 hours. Typically, packages arrive within 10 days. As a new business, we’re constantly improving our logistics to ensure faster deliveries.
Payment
What payment methods do you accept?
Currently, we support Stripe for payments. PayPal will be added as an option in the future.
Is online purchasing safe?
Yes, all transactions on our website are secure. We’re committed to providing high-quality service and premium products, ensuring a smooth and worry-free shopping experience.
Orders & Returns
How do I place an Order?
- Click “Add to Cart” for desired items
- Proceed to checkout
- Complete payment
For pre-purchase inquiries, use the chat window or email us at [email protected].
Can I cancel or change my order?
You can cancel unpaid orders anytime. For paid orders, contact us immediately, and we’ll process your cancellation.
Do I need an account to place an order?
While guest checkout is available, we recommend creating an account for better order tracking and after-sales support.
How can I track my order?
We’ll email you tracking information within 24 hours of shipping. You can monitor your order status using this information.
What's your return policy?
If you’re unsatisfied with your purchase, please contact us. We’ll provide return instructions and address information to ensure a smooth process.
